Well, that changed into short! Samsung has issued a public apology for remarks made via its support team of workers that requested users no longer to upgrade to home windows 10 due to incompatible drivers.
This tale broke out the day gone by, and reason a chunk of a stir.
It so went that some of Samsung clients experienced bugs and problems after making their upgrades to windows 10, and employer aid representatives in the united kingdom told them through private emails that they encouraged staying with the cutting-edge windows variations.
at least, until the proper drivers are to be had.
but in a announcement furnished to the authentic supply, Samsung now says that what users acquired became incorrect facts and pointed anyone to the organisation’s official website for more information:
“We apologise for any confusion because of a latest incident wherein a customer service representative mistakenly supplied wrong information approximately windows 10 upgrades for Samsung notebooks. We would love to remind our clients that they are able to visit the Samsung internet site wherein there is targeted records on the home windows 10 improve applicability for every Samsung notebook version run via home windows 7, windows 8 and home windows 8.1.”
interestingly, the hardware massive continues to be no longer mainly recommending the improve to home windows 10, asking customers to as a substitute test on-line whether or not their model is like minded with the today’s model of the running machine or no longer.
alternatively, Samsung isn’t alone in having those motive force troubles.
several carriers have had problems with drivers in particular for home windows 10, inclusive of VAIO and Sony, the former of which went thru a comparable ordeal asking customers no longer to upgrade to the new OS.
genuinely, this is something in an effort to take some time to get proper, as dealing with drivers is one of the hardest matters for hardware corporations.